People speak of a doctor’s “bedside manner” and why listening skills and empathy are as important as medical expertise in helping a patient navigate a difficult time. The same could be said of a building contractor working on a healthcare facility. 
Healthcare clients often struggle with their own anxieties as they embark on a facility renovation or a new build, said Jason Scholl, president of Philadelphia-area general contractor LK Miller. 
“Medical professionals are often unfamiliar with construction processes, so a contractor must be able to translate technical details into clear, actionable steps while maintaining a consultative approach,” he said. 
Scholl said a healthcare provider…